Frequently Asked Questions

Where do you ship?

We currently serve the United States only. All U.S. orders ship free, with no minimum purchase.

What currency do you use?

All product prices and checkout payments are in USD.

When will my order arrive?

Allow 1–2 business days for preparation, then an estimated 7–10 business days for transit. Orders ship from our company address in Hong Kong. See Shipping for full details.

Can I return an item?

Request a return within 30 days after delivery. Products must be unused and suitable for resale. There are no restocking or additional refund fees. Refunds are issued within 10 calendar days after we receive the return.

Who pays return shipping?

You pay for non-merchant reasons such as a change of mind. We pay when a return is due to our error, a defect, damage or an incorrect item. See Returns & Refunds.

How do I choose a size?

Measure your head circumference and check the available sizes. See our Size Guide or contact us for help with a specific style.

How can I contact you?

Email service@autruestore.com or use our contact form.