Refund policy

You may request a return within 30 days after receiving your order.

Return eligibility

Products must be unused and in a condition that allows them to be sold again. Please pack your return securely to protect it in transit. If your item arrives damaged, defective or incorrect, contact us so we can resolve the issue.

How to request a return

Email service@autruestore.com with your order number and the item you wish to return. For a damaged, defective or incorrect item, include a description and, where available, photographs so we can arrange the appropriate solution. We will provide return instructions.

Return address

SHEENNY INTERNATIONAL CO., LIMITED
Room D07, 8/F, Kai Tak Factory Building Phase 2, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong

This is also our company and shipping address.

Who pays return shipping?

• For a change of mind, size preference or another reason not caused by us, you are responsible for the return shipping cost.
• If the return is due to our error, a defective product, a damaged item or an incorrect item, we are responsible for the return shipping cost. Contact us first to arrange the return.

Refunds and fees

We issue your refund within 10 calendar days after receiving your returned product. Refunds are made to the original payment method. Your bank or payment provider may need additional time to display the credit.

We charge no restocking fee, processing fee or additional refund fee. Customer-paid return shipping for non-merchant reasons is not reimbursed. Shipping paid to us is $0.